Frequently Asked Questions

 

Booking

Q. How do I make a Booking?

A. You can make a booking on our instant online booking system, or you can also email us on info@travelbirdcars.co.uk or call us on 0208 111 1021 or +44 (0) 208 111 1021.

 

Q. Can I make an advance booking?

A. Yes.

 

Q. What is your waiting time policy?

A. Please see our Terms & Conditions

 

Q. How do I track my driver?

A. Our driver will send a SMS or call you on arrival. If you do not hear from our driver and want an update on your booking call our customer service centre on 0208 111 1021 or +44 (0) 208 111 1021

 

Q. We have child traveling with us do you provide child seat?

A. Yes. We do provide child seat; you can request if required. (Maximum of 3)

 

Q. Can I smoke in the car?

No. We have strict no smoking policy in all our vehicles.

 

Q. What type of vehicle do you provide?

A. Saloon, Executive Saloon, MPVs, Executive MPVs and 8-seater Minibus.

 

Q. What is your cancellation policy?

A. A booking can be cancelled by giving us advance 12-hour notice. See Our Terms & Conditions

 

Q. Can I amend my booking?

A. Yes, you can amend your booking by logging in to your profile. Or you can make amendment by calling our customer service team on 0208 111 1021 or +44 (0) 208 111 1021.

 

Q. What payment method do you accept?

A. We accept credit or debit card. Payment can be taken through the site via Stripe or by phone, call our 24/7 payment line on 0208 111 1021.

 

Q. Do I need to pay in advance?

A. Yes. All our transfers are prebooked and pre-paid.

 

Q. What should I do if my flight delayed or cancelled?

A. We will monitor your flights using real time flight arrivals site. If your flight is cancelled call us immediately so we can reschedule your booking.

 

Q. Where will I meet my driver at the airport?

A. Our driver will wait at the arrival hall with the name board.

 

Q. What do I do if I cannot locate the driver at the airport?

A. Call our 24hr customer support line on 0208 111 1021 or +44 (0) 208 111 1021, quoting you booking reference number or your name. and our experienced staff will assist you.

 

Q. Do you charge waiting time at the airport/cruise-port?

A. Pickups from the airports and cruise ports are allow 60 minutes free from landing or docking time. Any further waiting time will be charged at 40p per minute, plus car parking (minimum £10.00).

 

Profile And Account

Q. Would I be charged for flight delays?

A. No, we do not charge extra for flight delays. We allocate driver according to the new arrival time.

 

Policies and other info

Q. Are you a licensed company?

A. We are officially licensed by the Transport for London Taxi and Private Hire. Our licence number is 01002.

 

Q. What are your operating hours?

A. We operate 24 hours a day, 7 days a week, 52 weeks in the year. We are always available any time during the year.

 

Q. Are your quoted fares fixed fares?

A. All our fares are fixed, expect in certain circumstances, when our driver had to wait longer than the allocated free waiting time, or if there’s any additional drop offs, pickups, or diversions there will be additional charges.

 

Q. What types of transfer do you specialise in?

A. We specialise in all airport transfers; however, we do provide other transfers such as, cruise-port transfers, train station transfers, hotel transfers and transfers from and to any UK destination.