Privacy Policy

At Online Airport Transfers Ltd, trading as Travel Bird Cars, we are committed to protecting and respecting your privacy. This policy sets out how we collect and treat any information provided by you under the General Data Protection Regulation (GDPR).

This privacy policy outlines how Online Airport Transfers Ltd, trading as Travel Bird Cars, collects, uses, and protects any personal information that you provide when using our mobile application.

We may choose to change this privacy policy from time to time, so we advise our customers to check this page regularly.

Card Payment

Card payments are processed by Stripe. Please click the links below for more information:

• Stripe Privacy Policy

How Do You Protect My Information?

• We use your information to fulfill our obligations to you and for administration purposes.
• We disclose only enough information to our drivers and sub-contractors so they can provide the requested service.
• We will never sell or disclose your information to a third party, except where required by law.
• We use a top-of-the-range security certificate from Thawte to protect your credit card and personal details.
• Our staff only have access to the information required to do their job.

What Type of Information Do You Collect?

• Information You Provide: Any information you submit through the mobile application may be collected and stored by our web or database server to improve our operations and provide the best possible service.
• Automatically Collected Information: We automatically collect certain information about your device and usage patterns to analyze how our customers use our mobile application. This includes your IP address, device ID, and details of your operating system.
• Location Information: Our mobile application uses location services to discover places and map drivers in real-time to enhance your experience. This information is used to provide you with accurate pick-up and drop-off locations and to track the progress of your journey.
• Email and Communications: Email and communications through the app are archived until no longer required.

What Information Do You Send Me?

• Notifications and emails generated during the use of our mobile application, such as booking confirmations.
• Notifications and emails keeping you informed about the progress of your booking.

Secure Data Handling Procedures

We follow industry best practices to ensure that your personal and sensitive data is handled securely. This includes encryption, access controls, and regular security audits.

Data Retention and Deletion Policy

We retain your personal data only for as long as necessary to provide you with our services and as described in this Privacy Policy. When we no longer need to use your personal data and there is no need for us to keep it to comply with our legal or regulatory obligations, we will either remove it from our systems or anonymize it so that you can no longer be identified.

Contact Us

If you have any questions or concerns regarding how we use your information, please contact our control center at:

Phone: 020 8111 1021

Email: privacy@www.travelbirdcars.co.uk

This privacy policy is readable in a standard mobile browser without any plug-ins or special handlers and is available on an active, publicly accessible, and non-geofenced URL. It is non-editable to ensure the integrity and trustworthiness of the disclosed information.