Minicab T & C

Minicab service T & C for Travel Bird Cars

It is important that all the detail you have given us is correct. We therefore advise all our customer's to please check & ensure that they have given us correct date, time of arrival, accurate flight number and other travel detail, these must be valid as we cannot be held responsible for any reservation(s) cancelled/ rejected / not guaranteed due to invalid/incorrect/ travel details.

 
Journey miles will be calculated as the quickest route between two places as defined in Google Map (standard settings apply). Google Map is the source to be used for purposes of calculating all journey mileage charges. All prices are quoted by us is calculated through Google Map.
 
Travel bird cars can use sub contractors to provide service to our customers, and those subcontractors would be licensed by Public Carriage office.
 
Booking enquiry or any other enquiry will be replied between UK time 09.00 to 00.00 and if the enquiry is urgent reply then please contact us at  +442089121888 and you will be put through to our staff who can help you.
 
We can use different types of car for your proposed journey and it is not compulsory that you will get the same car shown in the picture at the time of booking.The reason is you will get the next available car. Same conditions apply to the executive and mpv+ cars also.
 
Fare
All prices quoted are per car and not per person

Credit card payments are subject to a paypal (normally its 3%) surcharge if booked on phone or by e-mail.  
 
There would be double price than shown on website on the following dates: 24, 25, 26, 31 December as well as 1 January.
 
Additionally booking a baby seat, which will be £5 extra to the prices quoted.
 
The Toll charges are not included in online prices but the customer has to pay that charge on top of the total fare. The most common bridge toll is the Severn Crossing which costs approximately £5.20 for a cars.
 
Please note that babies/children are taken as passengers and book the car size accordingly
  
All our chauffeurs are self-employed and insured for hire purpose with PCO licence. Chauffeurs will charge a violation fee of £40.00 (Sterling), if any passengers damaged or foiled their vehicles. (e.g.: Vomiting)
 
Airport Pickup Points
Incoming flights are tracked 24 hours using airport websites.
 
Drivers would be at meeting point 30 minutes after of flight landing 
 
You must inform us if you only have hand luggage so driver will be waiting at meeting point within 15 minutes of flight landing   
        
If you miss your flight please inform us immediately and we can arrange another booking according to your next flight

Clients are responsible for ensuring that their luggage is loaded/unloaded at all times. we or our sub-contractor are not responsible for any loss.
 
The driver has the right to refuse the extra luggage then which you mentioned at the time of booking or he has right to charge you extra.
 
The Meeting Point for the Heathrow Airport is AIRPORT INFORMATION DESK in the Arrivals Hall at Terminal 1 to Terminal 5. Otherwise for other airports such as Gatwick and Stansted Airport, the meeting point is AIRPORT INFORMATION DESK, unless otherwise advised. Furthermore for Luton Airport the Pickup point is at WHSMITH SHOP in the Arrivals Hall.  However the meeting point for the London City Airport is OUTSIDE THE TERMINAL, unless advised for another pickup location.
 
Sea Port Pickups
The meeting point for the sea port Pick Up is outside the cruise.
 
Post Codes, Hotels & Train Stations
For post codes the driver would be at your door front or reception if it is hotel, for train stations it would be car park, unless driver ask you or guide you to any other near point, mostly this happens at road works.
 
Airport Waiting time
There is no extra charge for first 45 min, after that the car park charge would be added. Driver would wait till 45 min and if the customer still not there they have to contact the company, if not then the job would be considered as no show which will result in no refund.
 
Booking Cancelation
If you wish to cancel your reservation, you can do this by calling our call Centre on+442089121888. You will need to have your booking details in hand. If you cancel your booking before time period than 85% would be refunded else there would be no refund.
 
Cancelations or no show fare will be automatically charged to your credit and debit card. If you have already paid in advance then that amount will not be refundable.
 
Privacy Policy
Travelbirdcars aims to operate in accordance with Data protection Act 1998. We do not supply customer information to third parties. We will only use your email address to contact you in relation to an enquiry you have made, or in the event that a problem arises for administrative purposes or operational relating to our service. We may occasionally email you with details of new services or offers.
 
Travelbirdcars does not store or process any cardholder data on merchant premises, but relies entirely on third party service providers to handle these functions.
 
Complaints
We take complaints seriously and we will investigate every complaint thoroughly. Please provide as much information as possible when making complaint, i.e. (Date, time, location, driver number, reason for complaint).
 
Please Note
The client accepts these terms & conditions by placing a reservation, booking with the service provider either by the web site travelbirdcars.co.uk, email or by telephone
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You must make sure that you book 6 hours in advance for all UK Airport, Hotels & UK Sea Ports Transfers. To avoid disappointment, please pre-book your return journey with the office and not the driver. The company does not encourage private bookings with drivers, as these bookings are illegal and are NOT covered by the driver's insurance. The company will not be liable for any situation faced by the passenger while traveling on a booking not made with the office.
 
If you are going to do booking with us please make sure you have read our terms and conditions. However if you any questions, enquiries or observations regarding our business, please do not hesitate to contact us at the following email address:info@travelbirdcars.co.uk